FAQ

A: It is not available to exchange, refund, or withdrawal from the purchase because digital sheet music is a product that can be duplicated.

A: Grab the guitar mall's every digital product is protected by related laws, including copyright laws. Any unauthorized copying, distribution, transmission, sharing, or sale of downloaded content may result in civil and criminal liability, and editing or alteration without the permission of the author is prohibited. You can use it for personal use only.

A: Make sure to download and save the file INTO YOUR DEVICE in the purchase. It doesn't work automatically save when you purchase it with iPhone.

A: Please check whether you have software for a PDF viewer, or not. If you don't have one, you'll need to install a viewer. You can download the free software by following the link below.

https://get.adobe.com/reader

A: You can download 10 times within 60 days of purchase. If the number of downloads exceeds 60 days or 10 downloads after purchase, you will need to purchase it again.

A: Customers from overseas can purchase our products through PAYPAL. You may need a PAYPAL account as a buyer.

A: Grab the Guitar Mall membership level is divided into 8 tiers based on your annual spending. Different discount rates and reward point are applied to each membership level.

Click here for detailed benefits by membership level.